Legal

Refund Policy

Last updated: June 4, 2026

This Refund Policy explains when and how you can request a refund for purchases made on Mirava Labs products and services, including MiraAI subscriptions. By purchasing a subscription or product from Mirava Labs, you agree to the terms outlined below.

1. Subscription refunds

MiraAI subscriptions are billed in advance on a recurring basis (monthly or annually). Because subscribers receive immediate access to premium features upon payment, subscription fees are generally non-refundable once the billing period has started.

You may request a full refund within 14 days of your initial purchase if you have not made substantial use of the paid features. Refund requests after this period are reviewed on a case-by-case basis.

2. Accidental purchases

If you accidentally purchased a subscription or upgraded to the wrong plan, contact us within 7 days of the transaction at miravalabs@gmail.com with your account email and transaction ID. We will review the request and, where appropriate, issue a full refund.

3. Duplicate charges

If you were charged more than once for the same subscription or product due to a payment processing error, we will refund the duplicate charge in full. Please contact us with proof of both transactions and we will resolve it within 5–10 business days.

4. Technical issues

If a verified technical issue on our side prevents you from accessing the core features of your subscription for an extended period, you may be eligible for a partial or full refund, or a service credit. To qualify, please:

  • Report the issue to miravalabs@gmail.com as soon as it occurs.
  • Provide a description of the problem, screenshots if possible, and the affected dates.
  • Allow our team a reasonable opportunity to investigate and resolve the issue.

5. Cancellation policy

You may cancel your MiraAI subscription at any time from your account settings. Cancellations take effect at the end of the current billing period — you will continue to have access to premium features until that date, and you will not be charged again.

Cancelling a subscription does not automatically trigger a refund for the current billing period. If you believe your cancellation qualifies for a refund under one of the sections above, please contact us.

6. Non-refundable items

The following are generally not eligible for refunds:

  • Subscription periods that have already been substantially used.
  • Consumable items such as credits, tokens or generated media that have already been used.
  • Accounts terminated for violation of our Terms of Service.

7. How to request a refund

To request a refund, email miravalabs@gmail.com from the email associated with your account and include:

  • Your full name and account email.
  • The transaction ID or receipt.
  • The reason for your refund request.

We aim to respond to all refund requests within 3 business days. Approved refunds are typically processed back to the original payment method within 5–10 business days, depending on your bank or payment provider.

8. Changes to this policy

We may update this Refund Policy from time to time. Material changes will be communicated by email or within the product. Continued use of our services after such updates constitutes acceptance of the revised policy.

9. Contact

For any questions about refunds or billing, contact us at miravalabs@gmail.com.